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	<title>Comments on: MDM stick their head in the sand</title>
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	<link>http://www.gareth-jones.co.uk/2009/12/06/mdm-stick-their-head-in-the-sand/</link>
	<description>Caiff dyn dysg o&#039;i grud i&#039;w fedd</description>
	<lastBuildDate>Sun, 29 Aug 2010 22:01:50 +0200</lastBuildDate>
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		<title>By: Gareth</title>
		<link>http://www.gareth-jones.co.uk/2009/12/06/mdm-stick-their-head-in-the-sand/comment-page-1/#comment-66</link>
		<dc:creator>Gareth</dc:creator>
		<pubDate>Sun, 11 Apr 2010 11:28:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.gareth-jones.co.uk/?p=238#comment-66</guid>
		<description>Hi Daniel

Thanks for your account. Thanks to the dedication of its users, if Zinc had turned out to be at least semi-decent it could have been a feasible tool, but it&#039;s just so poor and so badly supported by MDM that even very dedicated users like yourself are forced away to alternatives.

I&#039;m using SWF Studio myself now too, and although I haven&#039;t used it extensively yet (my current projects don&#039;t really call for it), my experiences so far have been very positive.

I did register another account on the MDM forums afterwards just so that I could keep an eye on things and &lt;a href=&quot;http://www.gareth-jones.co.uk/2010/03/31/amayeta-dogged-by-the-same-poor-customer-support-as-mdm/&quot; rel=&quot;nofollow&quot;&gt;post about further negative experiences&lt;/a&gt; here (though I don&#039;t contribute to discussions any more), so I am able to check out the link that you supplied and I will do - thanks.</description>
		<content:encoded><![CDATA[<p>Hi Daniel</p>
<p>Thanks for your account. Thanks to the dedication of its users, if Zinc had turned out to be at least semi-decent it could have been a feasible tool, but it&#8217;s just so poor and so badly supported by MDM that even very dedicated users like yourself are forced away to alternatives.</p>
<p>I&#8217;m using SWF Studio myself now too, and although I haven&#8217;t used it extensively yet (my current projects don&#8217;t really call for it), my experiences so far have been very positive.</p>
<p>I did register another account on the MDM forums afterwards just so that I could keep an eye on things and <a href="http://www.gareth-jones.co.uk/2010/03/31/amayeta-dogged-by-the-same-poor-customer-support-as-mdm/" rel="nofollow">post about further negative experiences</a> here (though I don&#8217;t contribute to discussions any more), so I am able to check out the link that you supplied and I will do &#8211; thanks.</p>
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		<title>By: Daniel</title>
		<link>http://www.gareth-jones.co.uk/2009/12/06/mdm-stick-their-head-in-the-sand/comment-page-1/#comment-64</link>
		<dc:creator>Daniel</dc:creator>
		<pubDate>Sun, 11 Apr 2010 02:25:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.gareth-jones.co.uk/?p=238#comment-64</guid>
		<description>This is the second time I read your MDM forum conversations with Gambini and I&#039;ve enjoyed it both times. Thanks for speaking up for all of us.

I started using Zinc about 3 years ago (maybe 4) but only to add basic reading/writing of two files as settings for a flash application. 

Almost 2 years ago, I decided to add more functionality to the flash application I had and use more of Zinc&#039;s &quot;power.&quot; I was thinking it would take me at the most 3-4 months to finish my additions. WRONG! Besides the known bugs, I still had to test and re-test just about every &quot;working&quot; Zinc function I wanted to use, under Win 2000, XP, Vista, 32 bits, 64 bits, admin privileges, standard user, etc. Somehow, things NEVER worked the same. 

I had to write my own documentation (since MDM&#039;s documentation is very poor in my opinion), but in the end it wasn&#039;t good enough. Zinc results were always different depending on the computer/user configuration. And this is only due to poor coding practice on Zinc&#039;s end or poor maintenance at best.

I have a basic understanding of C so I started learning about the Windows API to write my own extensions. From reading the MSDN documentation, I noticed that the Zinc functions I used did not follow Microsoft&#039;s guidelines. Every test was a surprise which cost me hours of debugging.

I even reported in detail the exact problems of registry functions between different Windows configurations in the forums, with links to the appropriate documentation on MSDN (http://www.mdmforum.com/forum/index.php?&amp;showtopic=25466, by the way I know you&#039;re banned from the forums, but anyone else might be interested). The problem is that I got the standard &quot;workaround&quot; response and all I was asking was what was going on, why, and if anyone else had noticed that behavior.

It turns out, with not much experience but a great deal of time, I was able to re-write some of Zinc&#039;s API functions, including better registry functions, system time functions, file system, admin stuff, calling programs, and so on. I was able to get consistent results from Windows 2000 to Windows Vista with my extensions. So I thought, how is it that I can do this without any experience and the people at MDM can&#039;t get it right? I will never understand.

MDM are very proud to tell the world that Rosetta Stone runs on Zinc. My guess is that either Rosetta Stone doesn&#039;t use more than a few really basic Zinc functions or that most of the work Zinc does is through custom extensions written by the Rosetta Stone team.

I bought a copy of Northcode&#039;s SWF Studio last June and was able to finish my application in a few weeks. I converted the C extensions to C++ plugins (with no C++ experience) and rewrite the Zinc calls to SWF Studio calls in about one-two weeks.

There was a post by Thomas Frank a while ago calling the Zinc community as a whole to come together and do something to help each other instead of moan (since we weren&#039;t getting anywhere with MDM support). I was the first to respond (after several months), and said I would volunteer time to make better documentation freely available to everyone and if anyone was willing to set up a server I would contribute. After several months Thomas replied (was the first one after me), saying he didn&#039;t use Zinc that often anymore. I was already using SWF Studio at the time, and told him that I had walked away of Zinc to SWF Studio. Of course the post was deleted, and it seemed that other people had started jumping in the conversation to complain about Zinc. A quick and dirty solution on MDM&#039;s part, and I even mentioned it in a post, would be to open up comments to their online documentation.

The sad part is that the Zinc community did not respond to Mr. Frank&#039;s call, which is a sign that everyone was/is tired of dealing with a lousy tool. Users seem to get to the MDM forums after hours of trying to figure out what went wrong, only to find out things don&#039;t work as advertised and you need some workaround to do what you need to do. My final workaround was called SWF Studio and it took me 9 months of wrestling with Zinc to find it. I would have spent a third of that time (or less) had I started with SWF Studio.

You&#039;d need a team to fully document Zinc&#039;s functions and odd behavior, write extensions and/or wrappers with workarounds so you can actually get to write an application and get the expected results in the amount of time needed.

Notice I only talked about Zinc under Windows. I didn&#039;t even try OS X, let alone Linux.

Sorry for the long comment. I wanted to share my experience and thought your blog post was appropriate.</description>
		<content:encoded><![CDATA[<p>This is the second time I read your MDM forum conversations with Gambini and I&#8217;ve enjoyed it both times. Thanks for speaking up for all of us.</p>
<p>I started using Zinc about 3 years ago (maybe 4) but only to add basic reading/writing of two files as settings for a flash application. </p>
<p>Almost 2 years ago, I decided to add more functionality to the flash application I had and use more of Zinc&#8217;s &#8220;power.&#8221; I was thinking it would take me at the most 3-4 months to finish my additions. WRONG! Besides the known bugs, I still had to test and re-test just about every &#8220;working&#8221; Zinc function I wanted to use, under Win 2000, XP, Vista, 32 bits, 64 bits, admin privileges, standard user, etc. Somehow, things NEVER worked the same. </p>
<p>I had to write my own documentation (since MDM&#8217;s documentation is very poor in my opinion), but in the end it wasn&#8217;t good enough. Zinc results were always different depending on the computer/user configuration. And this is only due to poor coding practice on Zinc&#8217;s end or poor maintenance at best.</p>
<p>I have a basic understanding of C so I started learning about the Windows API to write my own extensions. From reading the MSDN documentation, I noticed that the Zinc functions I used did not follow Microsoft&#8217;s guidelines. Every test was a surprise which cost me hours of debugging.</p>
<p>I even reported in detail the exact problems of registry functions between different Windows configurations in the forums, with links to the appropriate documentation on MSDN (<a href="http://www.mdmforum.com/forum/index.php?&amp;showtopic=25466" rel="nofollow">http://www.mdmforum.com/forum/index.php?&amp;showtopic=25466</a>, by the way I know you&#8217;re banned from the forums, but anyone else might be interested). The problem is that I got the standard &#8220;workaround&#8221; response and all I was asking was what was going on, why, and if anyone else had noticed that behavior.</p>
<p>It turns out, with not much experience but a great deal of time, I was able to re-write some of Zinc&#8217;s API functions, including better registry functions, system time functions, file system, admin stuff, calling programs, and so on. I was able to get consistent results from Windows 2000 to Windows Vista with my extensions. So I thought, how is it that I can do this without any experience and the people at MDM can&#8217;t get it right? I will never understand.</p>
<p>MDM are very proud to tell the world that Rosetta Stone runs on Zinc. My guess is that either Rosetta Stone doesn&#8217;t use more than a few really basic Zinc functions or that most of the work Zinc does is through custom extensions written by the Rosetta Stone team.</p>
<p>I bought a copy of Northcode&#8217;s SWF Studio last June and was able to finish my application in a few weeks. I converted the C extensions to C++ plugins (with no C++ experience) and rewrite the Zinc calls to SWF Studio calls in about one-two weeks.</p>
<p>There was a post by Thomas Frank a while ago calling the Zinc community as a whole to come together and do something to help each other instead of moan (since we weren&#8217;t getting anywhere with MDM support). I was the first to respond (after several months), and said I would volunteer time to make better documentation freely available to everyone and if anyone was willing to set up a server I would contribute. After several months Thomas replied (was the first one after me), saying he didn&#8217;t use Zinc that often anymore. I was already using SWF Studio at the time, and told him that I had walked away of Zinc to SWF Studio. Of course the post was deleted, and it seemed that other people had started jumping in the conversation to complain about Zinc. A quick and dirty solution on MDM&#8217;s part, and I even mentioned it in a post, would be to open up comments to their online documentation.</p>
<p>The sad part is that the Zinc community did not respond to Mr. Frank&#8217;s call, which is a sign that everyone was/is tired of dealing with a lousy tool. Users seem to get to the MDM forums after hours of trying to figure out what went wrong, only to find out things don&#8217;t work as advertised and you need some workaround to do what you need to do. My final workaround was called SWF Studio and it took me 9 months of wrestling with Zinc to find it. I would have spent a third of that time (or less) had I started with SWF Studio.</p>
<p>You&#8217;d need a team to fully document Zinc&#8217;s functions and odd behavior, write extensions and/or wrappers with workarounds so you can actually get to write an application and get the expected results in the amount of time needed.</p>
<p>Notice I only talked about Zinc under Windows. I didn&#8217;t even try OS X, let alone Linux.</p>
<p>Sorry for the long comment. I wanted to share my experience and thought your blog post was appropriate.</p>
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		<title>By: Steve</title>
		<link>http://www.gareth-jones.co.uk/2009/12/06/mdm-stick-their-head-in-the-sand/comment-page-1/#comment-41</link>
		<dc:creator>Steve</dc:creator>
		<pubDate>Thu, 21 Jan 2010 13:18:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.gareth-jones.co.uk/?p=238#comment-41</guid>
		<description>Holy shit, Gambini actually lost it! For the longest time, I&#039;ve been of the opinion that Peter would be better off running the show. Until that happens, I&#039;ll stick with v2.5. It&#039;s broken, but I&#039;ve had to learn to deal with it. Just a crying shame Gambini couldn&#039;t learn to do the same.</description>
		<content:encoded><![CDATA[<p>Holy shit, Gambini actually lost it! For the longest time, I&#8217;ve been of the opinion that Peter would be better off running the show. Until that happens, I&#8217;ll stick with v2.5. It&#8217;s broken, but I&#8217;ve had to learn to deal with it. Just a crying shame Gambini couldn&#8217;t learn to do the same.</p>
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		<title>By: Gareth</title>
		<link>http://www.gareth-jones.co.uk/2009/12/06/mdm-stick-their-head-in-the-sand/comment-page-1/#comment-31</link>
		<dc:creator>Gareth</dc:creator>
		<pubDate>Tue, 08 Dec 2009 16:55:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.gareth-jones.co.uk/?p=238#comment-31</guid>
		<description>Very true, he did say that and a lot more besides. These PDFs do a good enough job of showing what him and his bug-fest &quot;software&quot; are like though, and 95% evidence is better than none at all of course. :) Maybe they&#039;ll even save a couple of people from throwing their money away.</description>
		<content:encoded><![CDATA[<p>Very true, he did say that and a lot more besides. These PDFs do a good enough job of showing what him and his bug-fest &#8220;software&#8221; are like though, and 95% evidence is better than none at all of course. <img src='http://www.gareth-jones.co.uk/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  Maybe they&#8217;ll even save a couple of people from throwing their money away.</p>
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		<title>By: Dunlavy</title>
		<link>http://www.gareth-jones.co.uk/2009/12/06/mdm-stick-their-head-in-the-sand/comment-page-1/#comment-30</link>
		<dc:creator>Dunlavy</dc:creator>
		<pubDate>Tue, 08 Dec 2009 16:51:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.gareth-jones.co.uk/?p=238#comment-30</guid>
		<description>Umm... by solely including the PDFs, you&#039;re leaving out Gambini&#039;s unedited posts.  He told you to &quot;Piss off&quot; amongst some other details.

This guy&#039;s had more edits than the Book of Mormon.</description>
		<content:encoded><![CDATA[<p>Umm&#8230; by solely including the PDFs, you&#8217;re leaving out Gambini&#8217;s unedited posts.  He told you to &#8220;Piss off&#8221; amongst some other details.</p>
<p>This guy&#8217;s had more edits than the Book of Mormon.</p>
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