Amayeta dogged by the same poor customer support as MDM
Although it’s no secret that Amayeta and MDM are both owned by Jaspal Sohal (aka Gambini), I had until recently believed that Amayeta’s customer support was better than MDM’s. It wasn’t so much that Amayeta’s was especially good – after all, as I mentioned in the SWF Encrypt review their software is so simple that there isn’t really much that can go wrong (and yet the review still referenced a critical bug and two annoyances), but compared to the trainwreck that is MDM’s customer support, it had to be better. Right?
Jay Charles, a programmer from Virginia in the US doesn’t think so.
He bought and paid for Amayeta’s SWF Encrypt and was taken to a download page that didn’t work. His emails to customer support went unanswered, so he posted on the MDM support forums instead where he did get a reply – and was told to email support! A full six days later – after several progressively angry messages, he finally got his software.
A copy of the discussion has been saved here, just in case Jaspal goes on another thread-deletion spree. Please note that I have altered the image to take out my new username (my original account was banned for pointing out problems with MDM’s Zinc software), but everything else is 100% genuine.
I’ll confirm that the forum thread as captured by Gareth is in fact the genuine article.
In the end, that was my last time dealing with Amayeta or MDM. After finally receiving the software, I decided to keep it… as regardless of having my feathers ruffled I needed the product.
That said, SWFEncrypt, while functional, requires a bit of dancing to get it to work. I found that I needed to make some adjustments to my actionscript to prevent the obfuscation process from breaking the .swf. In my case I was able to easily find what the cause of the failure was, but on a larger project I can imagine getting SWFEncrypt to work could require tearing your application down class by class to find whatever it is that SWFEncrypt is choking on.
Final review… two thumbs down. Mediocre product and lousy service.