To cut a long story short, I’ve sent the D-Link 655 that I got just over a week ago back to the retailer which, coincidentally, cost me £13.85 because I had to send it back to bloody France! Nope, I seriously won’t be buying from PIXmania again.

The reason for sending the unit back is simple; though actually diagnosing the problem was far from it. Having hooked the D-Link up to my Netgear DGN2000 which was now running in modem-only mode, my internet download speed dropped from 20mbit to 10mbit. Because it wasn’t actually the D-Link that was dialling up, this unit wouldn’t give me any connection details other than “connected” (which was far from helpful) so I had to disconnect that and connect to the Netgear directly in order to access its webmin and check the details on there. The Netgear reported a 20mbit connection, and yet whenever I downloaded anything on any of the computers, I was getting 250kb/sec max.

It turns out that the D-Link was establishing a mere 10mbit connection to the Netgear (the D-Link being a gigabit unit and the Netgear being a 100mbit unit), so no matter how fast my internet connection was I was only ever going to get 10mbit from it. I set the D-Link to force a 100mb connection and when that didn’t work I tried the gigabit option, which also didn’t do anything. Hardly performance that you’d call “Xtreme”, is it, D-Link? There was no such option on the Netgear. I disabled QoS, packet shaping, UPnP and everything else that was there to be disabled but no, nothing made any difference so I logged into PIXmania, found my order and requested an RMA number. I wrapped the D-Link back up in its French SKU box and prepared it for posting. I then did what I now wish I had done at the beginning and ordered a gigabit switch, which I’d use to connect everything to the router and get the best of both worlds – a gigabit internal network and a 20mbit internet connection.

I connected everything back up to the Netgear for now and put that back in modem/router mode, only to find that this was now playing up and refusing to issue a DHCP IP address to one of my computers. Also, one of its ports refused to work with any device. I’d had another Netgear router do this to me 18 months ago – the DG834G – which was what I’d replaced with the DGN2000. Really angry at this point, I binned the Netgear, vowed never to buy any of their crap again and hooked up the old Thompson router that we got from O2 a year ago. Everything connected to that without any problems.

The gigabit switch arrived a few days ago and so far everything with the internal network is fine, though there is an issue with O2′s router which I’m hoping a replacement router from O2 will fix, but I’ll write about this separately as it appears that a number of others are experiencing the same thing.

Hassle, hassle and yet more hassle!

Well, the D-Link 655 router that I ordered a few days ago arrived from PIXmania. First off, the router is a French SKU. The manual, the software CD and the guarantee are all French. The alarm bells rang when I first opened the box and found a UK mains adaptor converter, though my first instinct had been that PIXmania had shipped me an American SKU which was how they make their profit margin. But no, it was French. I don’t think I’ll buy from PIXmania again.

Thankfully the router’s webmin was in English so I wasted no time in setting everything up. Or at least, to a point because I quickly discovered that there was no in-built modem and I’d have to use an external modem to connect to my ISP. That’s not really a problem because the Netgear DGN2000 that I’ve used for two years has been great in every way apart from it only being a 10/100mbit unit which is too slow for the Thecus – but obviously fast enough for internet access. I thought I’d set up the network with the D-Link and then connect that to the Netgear for internet access – should be easy enough, right?

Without an appropriate manual, I was left to Google to troubleshoot when my initial attempt failed. The D-Link seemed to connect to the internet as it was successfully checking for the latest firmware, but nothing that was connected to the D-Link could get out.

Over an hour was spent reading various forums, reviews and articles to try and get the information I required, when I then concluded that the internet is FULL of people who have NO IDEA what they’re talking about. One person would claim that the way forward was to disable DHCP on the D-Link; another to disable it on the Netgear. One person would claim that you put the ISP settings into the D-Link and use the Netgear as a pass-through; the other that you put the settings into the Netgear and let the D-Link piggy-back on it. In short, no-one had a bloody clue.

While searching for answers I also found this thread on the D-Link support forums where someone else was experiencing problems with the 655. I was distinctly unimpressed to see such a haughty attitude on Lycan, the “Technical Engineer Global Moderator” of the forum, as he proved particularly unhelpful to anyone who asked any valid questions about the unit. Idiot.

In the end I stumbled across a short discussion about Netgear. Some guy was looking for a way to set his router as a modem but couldn’t find the necessary option, and someone posted a link with a “try this” suggestion. The link was http://192.168.0.1/setup.cgi?next_file=mode.htm, and opening this link myself brought me to a minimalist page with nothing other than router mode: modem/router or modem only. I selected modem only and immediately the machines connected to the D-Link had internet access. For some really stupid reason, this page is only available to you on the navigation pane once you’ve already set the router to modem-only – when in router/modem mode, you’ve got to type in the address which means you need to already know it’s there. Who’s the Einstein that came up with that idea?

As for the other settings that I’m using, the Netgear has a LAN IP address of 192.168.0.1, DHCP and wireless are both disabled and the ISP details are specified. The D-Link has an IP of 192.168.0.10, DHCP is enabled with a range of 192.168.0.50 – 192.168.0.254, the wireless is enabled and the ISP details are also specified (manually). The internet port is connected to one of the Netgear’s LAN ports.

Hopefully this post will prove useful to others who find themselves with zero documentation and an internet-full of useless guesses!

Having picked up my old Mustek 600CU scanner from my parents’ house over the weekend, I discovered today that it won’t work with Windows 7. The drivers on the website relate to Windows 98, and a Windows 2000 patch that I found years ago (which also worked with Windows XP) refused to work on a 64-bit operating system. Hmm.

Rather than spend a few hours trying to hack something together with drivers from the four corners of the internet, I decided that I’d buy a new scanner. After all:

1. Scanners aren’t expensive;
2. Technology has moved on a lot since I got that old Mustek and a new scanner would give better results, faster;
3. A new scanner (and its software) would actually work on 64-bit Windows 7.

I needed to scan some documents to send over to my graphics designer ASAP, so rather than place an order online and wait a few days I decided to pop down to the local industrial estate and get something from Currys/Comet.

Both Currys and Comet are right next to each other in Southport, so I went into Currys first with a view of seeing what they had available and then going into Comet to compare. On the way in I noticed a huge “Our price promise” sign next to the door that claimed that Currys would beat the price of a range of local competitors including “Argos, ASDA, Comet, Jessops, Tesco, John Lewis… in fact any local retail store”. Impressive.

Inside, Currys had three scanners – a Canon LiDE 100 for £69.99, a Canon LiDE 200 for £89.99 and a Canon CanoScan 5600F for £149.99. Thinking those prices were on the high side, I went into Comet to see what they had. Nothing. Some laptops, some printers, but no scanners. Back to Currys.

At this point I decided to check Currys’ website because I knew their products were cheaper on there, so the plan was to go in and ask for one of those scanners for their online price – something that I’ve done before with positive results. After all, if a company is willing to beat its competitors in price then it should happily match its own website. I got my phone out and navigated to the Currys website where I found that the scanner that I was most interested in (the LiDE 200) was indeed on there for a reduced price – a full 25% off in fact at £68.28.

I approached a member of staff and asked if the store would match the price they had on their website for a scanner. The assistant said no, they don’t match websites. I pointed out that this was Currys’ own website, to which he enquired if I meant Dixons. No, I was talking about Currys. He wasn’t sure if he was allowed to price-match his own website, so he went off to check. A few moments later he returned and said that no, he couldn’t price-match his own website. So much for their “price promise”.

I noticed that there was a “Reserve and Collect” facility on the website, which upon closer inspection allowed me to reserve an item online for local store pick-up. I hit the button, selected the store at which I wanted to reserve my item (no prizes for guessing which store I selected), entered my name and email address and then went to the till where my reservation was already printing out. With the ink on my reservation still wet, the assistant asked a colleague to fetch the scanner for me. I paid the £68.28 (I know it’s available cheaper still online, but I really needed it today), got my receipt and walked out.

This was the most bizarre case of red tape that I’d ever experienced when making any kind of purchase. Were it not for the mobile internet exposing this blatant case of double standards, I might actually have been forced to pay £89.99 for a scanner just so that I could take it away today. Thanks to this technology however, I saved myself 25% without even leaving the store.

I contacted Currys about this and referred them to this blog post and asked them for their opinion. They made no comment.

Having recently reviewed Kindisoft’s SecureSWF (in which it scored 9/10), I thought it was worth letting you know about a great offer that’s available over at ActiveDen – 25% off SecureSWF!

Just use the code AD25 at checkout to apply the discount.