eBay’s abysmal customer service and non-existent seller protection
Around two months ago I sold a BMW E36 driver’s side headlight on eBay. In my listing I had described the headlight in considerable detail and I also included a photograph of it. It sold for a reasonable £45, which was approximately what I paid for it a few months before.
A few days after posting it out, the buyer got in touch and said he wanted to return the item because some 3rd party angel-eye bulbs that he had bought elsewhere didn’t work with it. Now, angel-eyes didn’t come out for the 3 Series until the E46 and were never part of the E36 range, and today they are sold as an after-market 3rd party item. The headlight I sold was a genuine BMW replacement unit. I was pretty confident that if these two units were incompatible that the problem was with the bulbs and not with the headlamp, and as I had clearly stated in my listing that returns would not be accepted the only grounds by which I would be obliged to accept a return was if either a) the headlamp was damaged or b) the headlamp was not as described – and neither case applied here. I respectfully declined to accept a return and explained why.
The following day I received an email from eBay telling me that the buyer had opened a dispute with me by claiming that an item was not as described. You can see what he did here. I logged into the resolution centre and posted a number of replies (although eBay asks for as much information as possible, they only give you a tiny little window in which to post it), detailing why the item was actually exactly as described, why the buyer was claiming that it wasn’t and an account of our previous discussion. I also reminded eBay that I was only obliged to accept a return for one of the above conditions; neither of which were met, and that I was looking forward to them finding in my favour. I also called eBay to discuss the case and was assured by the representative that whoever would deal with the case would thoroughly read through the notes and all correspondence before making a decision. I was also thanked for being such a good eBayer and for having 100% positive feedback.
A week later I received an email from eBay stating that they had found in the buyer’s favour and that the buyer would be requested to send the headlamp back to me. I was also informed that I would have to refund the buyer as soon as the headlamp arrived, and the full amount was automatically deducted from my PayPal account in anticipation. In order to use my PayPal account again for any purchases, I would be forced to deposit the refund amount first.
Naturally, I called eBay to ask just what the hell was going on and why they had found in the buyer’s favour when he was clearly lying. I was informed by a representative with poor English that in all cases, eBay had to find in the buyer’s favour and that if it later turned out that the seller was right then they would issue a refund to the seller themselves. This seems totally bizarre.
- Why bother having a “no returns accepted” option on the item listing if in reality eBay insists that all items are returned regardless of any facts?
- Why automatically find in the buyer’s favour so that they have to cover the cost of the refund themselves in cases where the buyer is obviously lying? Surely it makes more sense to just properly investigate the claim first and only find in the buyer’s favour when there’s a genuine claim? Isn’t the aim of any business to make money rather than deliberately give it away?
Bewildered by what I was hearing, I asked what was going to happen next. The representative told me that I could appeal the decision and it would be looked into again more thoroughly within 48 hours. So, I appealed the decision and waited. The automated email stated that while most cases were dealt with within 48 hours, that I should allow up to 72 for cases that were especially complex in nature. I was pretty sure that my case was straightforward enough, but having already witnessed the stupidity that was eBay’s customer service I decided to wait the 72 hours before chasing them up. The deadline came and went with no reply from eBay so I got on the phone – again.
This time I spoke to a representative called “Ken Ainsley” (his accent and broken English would suggest otherwise), and after reciting the entire story to him he told me that eBay had been unable to make a decision on this case because I had not supplied them with any photographic evidence that the item was as described. At this point I got pretty angry, because at no time had eBay asked for any such evidence nor had they even given me an email address to which to send it. For over 72 hours eBay had simply sat on the case and done nothing – so much for the “thorough investigation” that was promised. I asked “Ken” for an email address to which I should send a photograph and he sent me the below email in response. I sent a photograph three days later when the item arrived back here.
Hello Gareth,
Please attach the documents confirming that your item is as described.
For better assistance, you can call eBay customer support at 8003586551.
eBay Hours of Service:
8am – 10pm Mondays – Fridays
11am – 6pm Saturdays and SundaysI trust that this information helps and I wish you all the best in the
future.Kind regards,
Ken Ainsley
eBay Customer Support
Three days later I received a response from a “Charlotte Boylan” telling me that my appeal had been denied. Naturally this must mean that they decided that the item was in fact not as described, right? Actually no, the reason that my appeal had been denied was, bizarrely, because the item had been returned to me:
Hello Gareth,
Thanks for getting in touch about the headlamp (XXXXXXXXXXXX) you sold
to “xxxxxxx”.We’ve reviewed this case thoroughly, and found in favor of the buyer. I
understand that you appealed on the case, so I’d like to explain our
decision.The buyer was able to provide us tracking information showing that the
item was delivered with your signature confirmation to the address
registered on the buyer’s eBay account. We’ve also reviewed your appeal.
Again, because the buyer provided valid tracking information as proof of
delivery, we’re not able to change the case decision.We appreciate your understanding.
Kind regards,
Charlotte Boylan
eBay Customer Support
Just how eBay expected me to take a photograph of a returned item without actually receiving it first is sadly beyond my understanding. On the contrary, to satisfy their requirement for a photograph as requested by “Ken” 6 days prior, surely I had to get the item back first?!
I got on the phone again. Bear in mind that it’s not actually possible to just call eBay like you can call virtually every other company on earth – you need to jump through hoops on their site first to get a PIN number; without this PIN number you get no further than an automated message telling you that you need to go and get one.
Once again I got through to someone who seemed to have English as a second or third language, and I was told that what I needed to do was send in a photograph. Now I really exploded. I actually shouted down the phone at this guy, asking him if anyone there knew what they were doing. I explained how I had already been asked for a photograph and had already supplied one. I explained how I had made an appeal against their decision because an item that was sent back to me was actually exactly as described and how this appeal had, for some totally bizarre reason that was beyond me, been refused because of the fact that the item had been returned to me. Having realised that I was not interested in any more BS, this representative told me that he would forward the case to their appeals team and that I would get a full refund “within 4 days”.
Seven days passed and no refund. No communications from eBay either – nothing. I got on the phone again. This time I spoke to a guy who was adamant that I was not eligible for a refund as eBay did not issue refunds for such things. Clearly having got through to an idiot who couldn’t even read his colleagues’ case notes, I hung up and dialled again.
This time I got a woman who kept insisting that she couldn’t hear me. She kept calling “Hello? Hello?” down the line despite the fact that I could hear her fine. Eventually she left me on hold while she went to check the records. She came back and said that normally she could have given me a refund (so much for the previous guy’s claims), but that she couldn’t in this particular case because there was no record of them ever taking the refund out of my PayPal account. This was ludicrous. I suggested that she wait on the line while I log into PayPal and get the date for her (since she wasn’t capable of doing this herself), yet as I was logging into my account to get the exact date of the transaction, she terminated the call without warning.
Now I was really pissed off. I called again, desperately trying not to throw the receiver. This time I got through to a woman called “Jane Maddock”, and after reciting the entire story to her she recited back her understanding. To my amazement, Jane knew the difference between the headlight of an E36 and an E46. She also knew that angel-eye bulbs were never part of the original E36 specification. She put me on hold for a short time while she read the case notes which by now were quite lengthy. She came back and told me that far from getting a refund within 4 days as previously promised, the best that she could do was escalate the case which some additional information that she would add herself. In around 6 days I will be informed whether or not I’m getting a refund, though obviously, unless Jane follows this particular case through to completion I won’t be holding my breath. I asked for a direct line to her because litterally everyone else that I had spoken to had been incompetent, but unfortunately she couldn’t give me one and could only apologise for my experience.
In all honesty, I have never been impressed with eBay’s customer support. Throughout the 6 years of my eBay membership, every time I’ve contacted them for whatever reason I’ve been left unimpressed and wondering how these people manage to dress themselves in the morning without a carer. There are exceptions – or more accurately, an exception in the form of Jane – but on the whole I’d rank eBay’s customer support team below chimpanzees in terms of intelligence. This latest example just takes things to a whole new level of incompetence, and after 6 years and over 1272 transactions, I’m seriously looking for an alternative to eBay.
As if it isn’t bad enough that someone who is brand new to eBay can make an “item not as described” claim with nothing more than a pack of blatant and obvious lies (the buyer contradicted himself on at least four major points in the resolution centre and anyone who read what he said would have seen that), the fact that a seller with 100% positive feedback over 1272 transactions has to supply photographic evidence to the contrary (in itself an indication that, in eBay’s eyes, the burden of proof is on the accused and not the accuser which is the exact opposite of the requirements of the legal system of every developed country in the world) is beyond a joke. That such evidence can then be set aside in a sea of incompetence as each representative contradicts the last is beyond comprehension.
All told I must have spent at least 3 hours on the phone talking to these idiots and for what? I’m still no better off today than I was a month ago. This is how eBay treats its loyal customers. This is how eBay thanks you for being a “good eBayer” and for maintaining 100% positive feedback over 6 years.
I’ve searched for an alternative to eBay as I desperately want to take my business – and my money – elsewhere, but all I’ve found are tiny sites with no more than a few hundred listings – if that. If anyone does know of an alternative that has competent staff, please feel free to leave the relevant information in the comments section below.
As far as eBay is concerned, I’ll post a link to this article to their customer support and maybe call their head office with a link tomorrow, but I don’t expect that anyone will actually resolve the issue for me.
UPDATE: At 6:11pm on Tuesday the 28th of September – just 2 days after posting this article – I received a full refund from eBay. There was no message and no apology – literally just a refund – but at least it’s here. The only uncertainty now is whether it’s here because Jane did as she promised, or because eBay takes complaints a lot more seriously when they’re pasted all over an SEO’d blog. Hmm.
Sadly, eBay alternatives (for all I know) are very few and weak, and I guess this is why they feel so confident about hiring (and educating) chimpanzees as employers. Monopoly is always a bad thing, but after reading this I will never use eBay again (I hate when companies go bogus on their customers).
BTW: have you tried going the PayPal way? That is, opening a dispute on PayPal to get back the money eBay fraudulently “deducted” from your account?
Hi Daniele
Sadly, PayPal is actually owned by eBay so I don’t think I’d get very far with that. :(
I suppose just need to cross my fingers and hope that Google or Microsoft decide to open an auction site!
Hi, just went passby your blog and I have exactly the same problems with ebay at the moment! They stating that they had found in the buyer’s favour in the first place and asked me to issue a full refund to the buyer in order to make an appeal. Now, I won the appeal and they said they have offered me courtesy credit to my paypal account, however, no money return back to my account becasue I have issued the refund at the first place. I was so confused because they were the one who told me to issue the full refund, if not, I would not be able to make any appeal. I seriously hate ebay so much now, the resolution team wasn’t very organized at all. Every time I called them they gave me different answers. The scammer (buyer) now has two refunds both from ebay and me! I seriously want to create another website which can replace ebay right now! Because of this poor service and lack of organisational skills. Besides, ebay now will only protect the buyers not the sellers. I just wana make clear to the ebay that, without any sellers, there will not have any buyers!!!
Hi dit. As eBay staff don’t seem to follow any logic when dealing with issues like this, there’s really no point in suggesting any course of action. On average, I’d say you’re just as likely to solve it by calling their customer support team as you are by taking a cold shower. All I can do is wish you good luck!
I am in the same situation
Scam buyer claims 4 days after getting item that it is damaged ( untrue) sends me photo because I ask obvious he has worn it, has done the same to four other sellers
E bay find in his favour
I get scammed for 120£
I hate thiefbay
I just happened across this thread about E-Bay whilst ‘googling’ to try and find a telephone number for e-bay. I opened my e-bay account in August, have sold just 8 items, and have been exceedingly careful to try and get 100% positive feedback. The 6 buyers who have left feedback have been very complementary about me as a seller. However, upon trying to list my 9th item for sale I was advised that my account was suspended due to “your account has been indefinitely restricted from
selling due to violations of our seller performance standards.” and “based on the information you provided and after reviewing your account,
we’re unable to remove the restriction at this time. As indicated in our
previous message to you, buyers have expressed an unacceptably high
level of dissatisfaction when transacting with your account.” and “please understand that our top priority is to ensure that eBay
remains a safe and reputable place to buy and sell. We don’t allow
members to continue selling on eBay if they’re repeatedly unable to
fulfill their obligations to their buyers.”
- Not only that, but they called my John – as I pointed out to them my name is Diane and i have always been female thank you very much!
I know my problems seem small in comparison to some of you good people, but my personal and professional life depends on my having the highest possible levels of honesty and integrity, so to receive this was a complete personal slur on me.
After hours and hours of trying to resolve this by e-mail (which they either ignore or respond to completely inapproprietely)
Anyway, having now read of all your experiences, i have decided not to persue them any further but to close my E-Bay account forthwith. It is just not worth the hassle.
i need the eBay customer support at 8003586551.
I am speaking from Israel
What state and city
Hi. A number starting with 800 is actually invalid in the UK, so I have no idea why Ken supplied me with it. I think your best bet is to call the number on eBay’s website – I’m sure they’ll have a regional office that is much closer to you.
Hi,
Im very sorry to hear that. I too have had my struggles with Ebay. Apparently all you need to work for them is know how to type and know how to say Ebay in English. Last night I got the following message:
Dear xxxxx,
Your listing activity has been restricted to ensure a safe trading
environment for you and the eBay Community, as well as confirm your use
of the services meets the guidelines of the eBay User Agreement.
I understand that this process may seem confusing. Please allow me to
explain a little more about this process. We’re committed to reducing
both fraud and negative buying experiences on eBay. To maintain a safe
marketplace, we sometimes restrict selling activity, end active items,
or suspend accounts until additional information can be verified or
obtained. These actions are not necessarily meant to be a reflection of
your account’s activity, but rather a preventative measure.
You can review the eBay User Agreement here:
http://pages.ebay.com/help/policies/user-agreement.html
In order to appeal this restriction, we will need to see proof of
delivery for all of the items sold on your eBay account. This may be in
the form of feedback left from buyers or you can submit tracking numbers
for each of the items shipped. This will help show buyers more of your
selling history, which can help increase your sales.
To Fax the information, send it here:
(801) 880-7018
To upload tracking to my eBay:
Go to My eBay > Sold.
Select the item(s) for uploading.
Click the “Add tracking number” button.
You’ll be redirected to the Add/Edit/Delete Tracking number page where
you can enter tracking numbers for the selected carrier.
Enter the tracking information.
When you submit the tracking number, it will be displayed below the item
in My eBay Sold (for the seller), My eBay Won (for the buyer), and the
View Order Details page (for both parties).
If you use Selling Manager Pro to manage your orders, go to Selling
Manager Pro > Sold, select the appropriate item(s), and click the “Add
Tracking Number” button.
Once you have successfully delivered all outstanding sales on your
account, you may appeal this restriction further. Unfortunately, until
then, your account will remain restricted.
We appreciate your cooperation in resolving this matter as quickly as
possible.
Sincerely,
Jayne
eBay Customer Support
Trust and Safety Operations
I don’t understand this load of crap. I have been with eBay for over 3 years and maintained a feedback of 100% throughout. I stopped selling awhile back because a while back I found a good paying job and got married. As we all know the recession has taken its toll in this country and my job has lowered my hours. I had an idea, got a loan and started to buy items to resell, mostly cellphones and electronics. Business was going so well, I was actually considering quiting my job, pay off my loan in 4 months and continue my thriving business. All of a sudden I got this email saying all of this stuff that’s copied above and get this.. when I log into my account I get this interrupting message saying this
“We’ve noticed some activity on your account, and we need your help in verifying some information. We’re sorry for this inconvenience, but while we’re working things out with you, you’ll have limited access to list new items on eBay.”
Yes, they have “noticed some activity on my account” and yet in the email they provided they say, “These actions are not necessarily meant to be a reflection of
your account’s activity, but rather a preventative measure.” DOES THAT EVEN MAKE SENSE??”
first its because of activity.. then its not “necessarily” that? These guys are idiots!
I still have 100% feedback I either have positive feedback or tracking numbers on all of my sales! (I added 2 after the restriction because they said they needed it).
I chatted with a rep. actually 2. The first one was an idiot who didn’t know what I was talking about and couldn’t see any restriction. The second made me wait over 20 min just to say she couldn’t help me.. she gave me a link to email Ebay.. Something I could find in 1 min.
It’s nearly 24 hours and I have yet to receive any response and I don’t know what’s gonna happen now….. I am in deep trouble if I can’t continue my business since I have to pay the loan off..
I hate eBay.. with such a passion.. If I had money I would sue them and bring them down… They block and restrict honest sellers like most of us here, and yet the real criminals are working on eBay like nothing.. This wouldn’t work in the real world.. a cop can’t put you in jail just because you look suspicious. They need real evidence. Ebay with no evidence or anything puts me in jail so to speak for no reason.. All I can do is wait………
Hi Rafael
Sorry to hear about your situation and I hope the idiots at eBay put this right before your next loan repayment is due.
I’m quite amazed at this bit: “In order to appeal this restriction, we will need to see proof of delivery for all of the items sold on your eBay account. This may be in the form of feedback left from buyers..”
Are they saying they are unable to check your feedback themselves on their own website? Why would you need to send them examples of feedback that is publically available on your profile? That’s so bizarre.
I haven’t used eBay for months and to be honest, although I may buy from it again at some point I don’t think I’ll ever use it to sell again. It’s just not worth the hassle.
Yes, I know. eBay does not have the brightest staff. This is what I had to do.
First I chatted with someone on eBay, I was telling her my problem and she made me wait for 25 min.. after making me wait or almost half an hour she said she couldn’t help me and she gave me a link to email eBay.
So I did, I emailed eBay and told them my problem… after about 30 hours they responded and guess what.. they sent me the exact same email back! The one that says sorry, I know you may be confused, and then tell me to send tracking numbers and feedback..
That got me very upset so I decided to Call, I talked some guy named AL and I think he had no idea what he was talking about and he studdered very much and in the end after making me wait forever, he said he couldn’t help me and that I should email eBay (even though I told him I already did that) He said he didn’t have the “tools” to help me. I don’t know what “tools’ he was talking about, but Im assuming the primary “tool” everybody there uses is a computer.
So I did, I emailed (again) and stated that I was very angry because I was getting nowhere and I still could not sell.
I received an email about 4 hours later saying they were sorry for but that instead I should call!! I WAS ABOUT TO THROW THE COMPUTER!!
So I called (went through the whole process of logging in and getting a PIN) and finally I talked to a lady, but she sounded much more professional and smarter than the rest of eBay’s fine crew. She was really determined to help me so after waiting one hour on hold to talk to her, she said she was going to transfer me to someone in Appeals (which by the way I asked AL to do the first time I called and all he said was, “uuhhh uh um I don’t think I can do that, you can only email them.)
After 10 min waiting I talked to a man named Jorge and he was very helpful and he asked me if I had done everything the email said and I said yes, then he said, “Ok let me see… hmmm…. well it looks like you have a tracking number for several of the items you sent.. wait.. Actually yeah you one for every item.” So he said he was going to send an email to some department, I think it was Trust and Safety department saying that everything was good. He said I should reply to the last email I received and tell them that he said everything was fine and that I should be able to sell shortly…
It has been well over 24 hours and still nothing.. I cannot sell at all and I still have the same message popping up every time I log in..
Should I still wait?? I dunno…
Hi Rafael
Sorry to hear about your situation. Same stupid email I received 3 days ago, I contact eBay both by chatting and phone more than 5 time, got the same experience as you had gotten! Really frustrated now!
Can you sell your items now, or not? What’s the solution you took after that? And what’s their explanation for this restriction?
I do not know how to do now, it is more than 48 hours now.
Hi All,
Oh no I came across this blog and it has made me very worried! Im based in the UK and have started selling on E Bay and I have come up with exactly the same problem as Rafael. I was pretty confident that this was just E Bay being thorough and it would be sorted as soon as got in touch with them. I am now not at all confident. Whilst I am not in the same predicament as Rafael with loans I do need the money and thats why I started selling on E Bay. Looks like this could have backfired. Just one question though – the sales that have gone through I have still organised shipping, taken money etc – this is OK isn’t it. I was hopeing that these sales could go through, positive feedback would be left and E Bay would let me start trading again. Could this happen?
Thanks
Chris
Hi
I have had the same experience with Ebay and even got given the heave ho a few days after complain about it. A lady in Top Customer Support (hmm) explained it as because 4 low scores on deliveries. I explained it was during the bad weather period and also MyHermes was the courier I was using, who ended up having internal problems and tons of people suffered delays. And I can substantiate this via MyHermes. But she said she wasn’t interested as I chose the courier and its my responsibility no matter what.
The real biter is that I had to refund on two items in exactly the same way you have said. they told me to refund and then later appeal. I did and weeks later I have had no reply.
Just before they closed my selling ability, they held an item to the sum of £930 from my paypal account for weeks ! Even though it was past the 45 day period of a buyers submitting a claim. And same as you the buyer contradicted them self and back tacked. Eventually after hours on the phone with Ebay I got the case ruled in my favour. But even then they told me it is held against me, as the case was opened in the first place is a negative on my ratings.
Now the last PC system I sold, which was throughly tested and safely packed, is receiving a complaint form the buyer, who has already twice changed there story about what the problem is and also has not followed my advice and on top of that has lied in the resolution response saying I am not responding to them. Even though I have proof of sending them replies as well as personal emails. I even sent them a pre-paid return postage label. Which they have not bothered to use.
Yet again £240 is deducted from my paypal, I am left wandering what is going on and if they will once again just side with the buyer and demand I refund them at my expense.
If they bother to take into account my feedback which is full of praise from good buyers, including for systems. And even recently where the courier damaged the system I sent out a new replacement system. In fact even the buyer who tried it on for £930 later retracted there negative feedback and put in feedback full of praise, and apologized over the matter.
Yet Ebay say they don’t care, and they wont budge an inch or even look at my case.
Iv even had to refund where the buyer has had a laptop I sent opened and looked at by someone else. Even though I specifically asked to send it back to me. Thats cost me over a hundred pounds alone, as they have damaged it internally. But Ebay are not doing anything about it.
How on earth are sellers meant to be protected ? Where is the equality in this ?
You can see it where ‘Buyer Protection’ is plastered everywhere but no such thing is there for Sellers, other than promises that never seem to be fulfilled.
Am so disappointed and feel victimised by Ebay right now.
I too have had women lodge two cxases against me for the two items she bought under the resolutions centres SNAD. She said a dress she bought was not as described so opened cases on both items.I have told her i would give her a full refund for both items once tracking info is received through the RC. I am sure the whole resolution centre process is automated and corrupt as she appears to know how to con the system and put ‘non’ as the tracking info. The RC system as accepted this as a valid tracking number and advises me to issue refund on receipt. Obviously i am not going to receive it and paypal will automatically issue the refund so she will have the goods and the refund. This is theft and we have to accept it, and take the bad feedback also, which as a seller we cannot repsonde to.
I also had a negative experience as a seller recently. A buyer who “just measured the space in their kitchen and realised the oven they had bid £200.01 on wouldn’t fit” and changed their mind. Cost me over £100 and nothing seems to have even registered on their feedback – ie even though not many transactions, they are still showing 100% positive.
Not the first time it’s happened either – wish eBay would sort out decent seller protection.
i am trying to get into my ebay account after changing my password and it will not let me can you help please
Hi Isobel. There’s nothing I or anyone else here can do to help you with that I’m afraid as we don’t work for eBay. You’ll need to go through the “forgotten your password” procedure at https://scgi.ebay.co.uk/ws/eBayISAPI.dll?FYPShow.
Let me tell you my story,
My wife had a broken mobile phone (HTC desire) so i bought her a new Iphone, meanwhile I contacted Orange who sent me out a brand new HTC replacement.
I thought i’ll sell it on eBay to cover the cost of the Iphone, great idea. so less than 2 weeks after getting the brand new unused HTC i sold it on ebay, 4th Dec. still with protective plastic on, boxed with all the accessories. it sold for £170 as a New (other) as it was a replacement.
42 days later I was contacted by the buyer and told it was not new, it was faulty wouldn’t charge and was scratched. I told him don’t try to con people. So he opened a case against me after threatening me in an email.
this is the incredible part,even though I had proof from Orange, eBay sided with the seller and I had to give him a full refund which by now was 56 days after the sale. I got the phone sent back to me with a different phones plastic cover on and no earphones, the phone wouldn’t charge but i discovered it was the charger had been damaged.
i tried to appeal but the decision stands as I told eBay yes it was broken when i got it back just as he said…., it seems it doesn’t matter if its broken by him !!
absolutely incredible, I now have a used scratched and damaged mobile phone and I am out of pocket as i can’t sell it new.
there are no rights for sellers. eBay is a joke
I’ve come a cropper to a bit of fraudelent activity with ebay. I sold a dress and sent it standard parcel.(really regretting that now) Now the buyer is telling me she hasnt received it. Royal Mail won’t class it as lost until 15 days after its time-frame for delivery. Yet already the buyer is trying to open a case on this, on which ebay has told me I will have 8 days to respond.So I’ll probably end up having to refund the buyer. regardless or not to the fact she may or may not have the dress and I’m left out of pocket, with no item, and in no doubt she will leave me negative feedback. I’ve asked ebay to review this as I do have proof I posted it but I cannot claim back expenses from royal mail for a while yet. Am really at a loss as what I’m meant to be doing next. :-(
i too am having lots of trouble with ebay due to fake bidders, scams liars etc
and some leaving negative feedback when there was no need
also a foreign man bought a laptop off me said it was not as decribed saying charger doesnt work, so i went out of my work and sent another free of charge, then he said hard drive didnt work it did when i sent it to him
he opened a case, was very rude to me and wants a full refund item returned complety damaged beyond belief either by the buyer himslef or royal mail
where do is i stand on this? its unsellabe can the buyer claim through royal mail? i dont see why i should have to refund him
after reading many things about ebays policy to buyers, im concerned they will favour the buyer
your thoughts please
Hi Caroline. Unfortunately you’ll probably end up having to refund the seller and having nothing but a broken laptop to show for it because eBay massively favours the buyer in cases like this.