To cut a long story short, I’ve sent the D-Link 655 that I got just over a week ago back to the retailer which, coincidentally, cost me £13.85 because I had to send it back to bloody France! Nope, I seriously won’t be buying from PIXmania again.

The reason for sending the unit back is simple; though actually diagnosing the problem was far from it. Having hooked the D-Link up to my Netgear DGN2000 which was now running in modem-only mode, my internet download speed dropped from 20mbit to 10mbit. Because it wasn’t actually the D-Link that was dialling up, this unit wouldn’t give me any connection details other than “connected” (which was far from helpful) so I had to disconnect that and connect to the Netgear directly in order to access its webmin and check the details on there. The Netgear reported a 20mbit connection, and yet whenever I downloaded anything on any of the computers, I was getting 250kb/sec max.

It turns out that the D-Link was establishing a mere 10mbit connection to the Netgear (the D-Link being a gigabit unit and the Netgear being a 100mbit unit), so no matter how fast my internet connection was I was only ever going to get 10mbit from it. I set the D-Link to force a 100mb connection and when that didn’t work I tried the gigabit option, which also didn’t do anything. Hardly performance that you’d call “Xtreme”, is it, D-Link? There was no such option on the Netgear. I disabled QoS, packet shaping, UPnP and everything else that was there to be disabled but no, nothing made any difference so I logged into PIXmania, found my order and requested an RMA number. I wrapped the D-Link back up in its French SKU box and prepared it for posting. I then did what I now wish I had done at the beginning and ordered a gigabit switch, which I’d use to connect everything to the router and get the best of both worlds – a gigabit internal network and a 20mbit internet connection.

I connected everything back up to the Netgear for now and put that back in modem/router mode, only to find that this was now playing up and refusing to issue a DHCP IP address to one of my computers. Also, one of its ports refused to work with any device. I’d had another Netgear router do this to me 18 months ago – the DG834G – which was what I’d replaced with the DGN2000. Really angry at this point, I binned the Netgear, vowed never to buy any of their crap again and hooked up the old Thompson router that we got from O2 a year ago. Everything connected to that without any problems.

The gigabit switch arrived a few days ago and so far everything with the internal network is fine, though there is an issue with O2′s router which I’m hoping a replacement router from O2 will fix, but I’ll write about this separately as it appears that a number of others are experiencing the same thing.

Hassle, hassle and yet more hassle!

Not happy with the transfer rates I get with my Thecus N4100Pro, I decided to look into what could possibly be the problem. It turns out that with overheads, the maximum transfer rate I’ll get from it is around 8-10mb/sec – if I’m lucky. Since I deal with large files on a regular basis, this has already gotten to the point where it’s beyond doing my head in, so I decided to upgrade my router (which doubles as a switch for 3 devices) to a gigabit model. That way I could expect transfer rates more along the lines of 70mb/sec, apparently*.

* I say apparently because while the maths behind that increase ratio does make sense, the maths also predicts transfer rates of more like 12.5mb/sec on a 100mbit line – so to be getting 8-10mb must mean there’s quite an overhead involved…

Anyway, after looking around I settled on a D-Link Xtreme N Gigabit DIR-655 and promptly searched for some prices on Google Products.

PIXmania was the first name that I’d heard of before (and bought from previously), so although they weren’t quite the cheapest I decided to go with them – the power of brand recognition working a treat. PIXmania had it for £79.90 including VAT, so I went to the site, added it to my basket and went to checkout. Just then Firefox crashed, so when it loaded back up I manually navigated to PIXmania’s site and searched for the router. To my amazement the router was now £96.98 including VAT! That’s a 21% increase in price, with the only difference being that on the first occasion I was referred from Google Products and on the second there was no referral.

I went back to Google Products and did the search again from there. Sure enough, the router came up again for £79.90, so this time I went in and bought the router from there. I checked out, paid via PayPal and now have an email receipt for £79.90.

It would seem that PIXmania is slashing prices on price comparison websites to make themselves more competitive, yet hiking them up again to non-referrals who are unlikely to have compared their prices before making a purchase. The moral of the story here is to always use price comparison websites whenever you’re making a purchase online!

For nearly 30 minutes in the early hours of December 3rd, anyone visiting Microsoft’s search engine was greeted by an error message.

A Microsoft statement said the outage was caused by a “configuration change” made to the site during testing. This, it said, had “unfortunate and unintended consequences” which included making the site unavailable.

Detecting the problem and fixing it took about 30 minutes, he said.

First question – why are people testing changes on a LIVE site? Doesn’t the largest company on earth have a test server somewhere?

Second question – why did it take 30 minutes to check the effect that this change had had on the site? When you change some of your code, don’t you test it immediately?

Final question – Where I work, if Google goes down someone notices pretty much immediately and yet no-one at Microsoft noticed Bing being down for 30 minutes? I guess a possible explanation for this is that they all use Google over there, but even then the developers responsible for this change should have been able to ignore Google for a second and test their changes on Bing before the support calls started coming in!