Well, tonight I had some free time so I Googled SkyNet. Naturally I got a load of Terminator movie references, but a link two or three results down pointed to the Skynet Research Distributed Computing Platform. I opened it up and checked out the terms of service for the tool before installing:

Skynetresearch.com is a website controlled by Warner Brothers Entertainment, Inc. (“Warner”) and is presented in association with the release of the motion picture “Terminator Salvation.” Site and related content, including Skynet Research, are fictional for entertainment purposes. Enjoy! To operate the application, you must have Adobe Air version 1.5 or higher. By downloading this interactive application, you consent to our Terms of Use [link] and Privacy Policy [link] and consent to the use of your information for Warner and the Warner Bros. Entertainment Group [click to link], themselves or “on behalf of Skynet Research” to send you updates and other information concerning “Terminator Salvation” and “Skynet Research” and via the application, subject to our Privacy Policy [link]. Should you wish to unsubscribe to such updates and information, please check the “unsubscribe to all updates” checkbox on the application splash screen. Unsubscribing will not affect your ability to use the application normally.

Well that certainly didn’t look right! I looked up at the URL and yes, I was at warnerbros.com! This was obviously some kind of viral marketing tool for one of the Terminator movies. I hadn’t even looked at the URL before as I had just assumed by the title of the search result that this was what I was looking for and the look of the website did nothing to suggest that I was in the wrong place. I closed the window and went back to Google.

The next link in the list was this one, a WordPress article that encourages people to take part in “furthering Skynet’s understanding of humanity”. Pretty fluffy and yes it linked to the Warner Bros website so clearly an extension of the above marketing campaign. However when I looked down it became apparent that at least one guy seemed to think that he was installing the SkyNet tool featured in the BBC article as he mentions having installed the SETI@Home tool in the past. It seems that an unfortunate choice of name has made the client that several willing participants are looking for difficult to find.

Eventually I found the correct website and in an effort to point anyone else who is interested in taking part in the right direction, the link you need is http://www.theskynet.org.

After installation I loaded the program to take a look and see if I could spot anything new. To my surprise and slight horror, a pretty big window called Skype Home opened alongside Skype itself which I quickly closed, assuming that it was only showing because of the fresh install of the latest version. Just to be sure though I quit the application and loaded it again, and to much greater horror this time Skype Home opened once more.

I had a look around for one of those “do not show at startup” tick-boxes that you sometimes get with stuff like this but couldn’t find one. I opened Skype preferences and had a look in there, hoping to find something similar to the settings in both Windows Live Messenger and Yahoo Messenger, but to no avail. It was then I opened Firefox and did some searching on Google to find various forums full of people lamenting about a new “feature” that Skype have added without any way to turn it off.

A number of things became apparent while reading these forums, such as the fact that Skype did something similar back in 2010 but backtracked in the face of mass protests from their users – so why they would try exactly the same thing two years later and expect a different reaction, I don’t know. Another potentially helpful fact I learned was that the issue only affected users who use Skype in classic view – those who use it in the new, social network-style view are unaffected as Skype Home is built into that interface. I say potentially helpful because sadly it wasn’t of any help to me as I don’t use that view – because it takes up two or three times more screen space.

The bad news was that Skype really haven’t allowed a way to disable the window and with only vague hints that such a way might be provided in the future I was given a choice: either go back to an older version (5.3.0.120 is the latest unaffected version which you can get from here) or find an acceptable workaround. I contemplated rolling back to the previous version but some of the changes in the change-log refer to fixed bugs, and the thought of re-installing software with known bugs didn’t really appeal to me so I decided to search for a solution.

After trying a few different solutions, the most elegant one I’ve found is ClickOff by a guy called Johannes Hübner from Sweden. This tiny little program continuously searches for other programs with defined window titles and performs default actions on them when they’re found. Apparently it was written with the intention of automatically responding to prompts (hence the word click in the name) but another task it’s ideal for is to close unwanted windows such as Skype Home. What makes it better than some of the custom-written programs out there that are specifically designed to target windows called “Skype Home” is that ClickOff will also work for users who use different languages. It can also be used with any other applications that might sometimes pop up unwanted windows (WLM does sometimes, even though I have specifically told it not to) or of course with prompt dialogs that you always answer in the same way.

Why am I posting this article today? Well yesterday Skype released another updated version of their messenger, and after the torrent of abuse they’ve suffered over the last couple of weeks I expected them to have included a way to disable Skype Home from within the program – but unbelievably they haven’t! So it looks like I – and many others – will continue to need ClickOff for the foreseeable future at least.

Update: It’s taken the Skype team an awfully long time to resolve this issue, but at long last they have. As of version 5.5.59.119 the Skype Home window no longer opens by default!

A week later the site was still down for me which prompted me to remove the card and come up with the little icons instead – we can’t be having unsightly error messages on there, can we? I still wanted to know why the site wasn’t working though.

I tried it in IE and it worked straight away. Back to Firefox. No. I disabled my plugins one by one and kept trying the site. No, no, no.

I eventually got down to having no plugins at all turned on and the site was still refusing to work.

I closed Firefox and renamed the profile directory, then ran it again so that it would create a new profile. Xbox.com now worked! So there was something about my profile that the site didn’t like, but it wasn’t any of the plugins. I closed Firefox, removed the new profile and went back to my old one. I cleared my cookies and tried the site again and hurrah! Xbox.com worked once more!

Having since Googled “Firefox Xbox.com” it seems there are lots of people having the same problem so I thought I’d post this article in the hope of helping some of them.  :)

I’ve just called a company called Azam Marketing which has left me distinctly unimpressed.

The guy who answered the phone answered with a confused “hello?” and not the usual formal greeting so at first I wasn’t even sure that I had gotten through to the right place.

Me: Is this Azam Marketing?

Him: Yes.

Me: Ok, good. Are you involved in media buying at all?

Him: Yes.

Me: Excellent. My name is Gareth Jones and I’m calling from a company called Learnalot. I was wondering if you’d be interested in working with us on our ad-supported subscription on an educational portal that is aimed at 11-16 year olds.

<click>

I wasn’t sure what just happened. Did the guy hang up on me? Was there something wrong with my phone? Was there something wrong with his phone? I called him again.

Him: Hello?

Me: Oh hi. What happened there?

Him: Stop ******* calling here or I will ******* report you and write about you all over the internet, you ******* ****!

Me: Whoa, what the hell is this? Who are you?

Him: I mean it stop ******* calling here trying to sell me your ******* advertising.

At this point I hung up, not really sure if I had just imagined the last 5 minutes. I checked the number on the site against the number I had just called – they were the same. I then replayed the conversation in my head and noted that I had asked if this was Azam Marketing before he confirmed that it was. There had been no mistake here – so what was this guy’s problem?

This guy lists clients such as BMI, BT, ITV, Disney and Hilton on his website, but I seriously doubt any of those companies even know who he is.

Apparently, Learnalot had been flagged up in one of their meetings as a company that might be able to help Michael achieve this goal. How flattering. She explained how they would like to feature an article on Learnalot that would follow Michael’s piece and asked whether I’d be interested in that – to which I naturally replied yes. She then told me that “of course” this would come at a cost – £2,396 plus VAT in fact – and that the article would be written by us and not them.

So, I was basically being asked to pay for advertising space in their magazine, which made it expensive irrespective of their subscriber list, but as the magazine seemed like a high-quality publication and the claims she made of their subscriber list were impressive, I still wanted to know more about them before turning them down. I said I was interested but that I would need to check a few things first, and she said that they would send over the agreement. Slightly concerning was that she then asked that I sign the agreement immediately and return it to them before she went for another meeting – which was in 5 minutes. I wasn’t about to sign over nearly 3 thousand pounds in 5 minutes, so I said I’d return the agreement after checking that everything was alright first and not before.

Joanne took from this suspicion that I wanted to see some examples of previous editions first to reassure me of the quality of the magazine. This seemed a little pointless really since by her own account large chunks of it had been written by third parties, and in any case it wasn’t the quality of the magazine that had my alarm bells ringing anyway.

Still concerned by the request to agree within 5 minutes, I got in touch with Laura at Hamilton House, our PR company, and asked them what she knew about PSR. In the meantime, I received a copy of the proposal from them with a note along the top asking me to email the signed copy “straight away”.

In the meantime I Googled the company and found this page, a blog from a guy named Andrew Jaffe and a load of comments from people who had all experienced the same thing. It turns out that this stories about short deadlines and meetings is something that PSR like to use a lot! I forwarded the link to Laura who then called me and kindly suggested getting in touch with PSR on our behalf to find out more about them and their subscriber list. She too was concerned about this “straight away” business and told me that she had never heard of a publication asking for such immediate commitment before. She also thought the piece was expensive – even for a glossy magazine.

Laura got back to me within minutes and said that Joanne had given her some information, but not the specific information that she had requested: namely the all-important breakdown of readership. She suspected therefore that the readership was not at all made up of the maths teachers that I was hoping to reach, and without a definitive printed statement of the readership it was difficult to consider otherwise. Laura also said that she had found Joanne somewhat difficult to deal with.

As soon as I got off the phone with Laura it rang again. I answered and it was Joanne. Joanne claimed that Laura had been very rude to her, which I really didn’t believe. She also tried to nullify Hamilton House’s concerns over her worrying need for immediate agreement and their expensive pricing by suggesting that she didn’t like their website.

Attacking the website and approach of a company one has chosen to work with is a rather odd approach, and overall I was unable to work out how that was relevant. The remarks about Hamilton House’s website were also made despite Joanne’s claim at the beginning of the conversation that her internet access was down because of a virus. In all, this did nothing but confirm beyond doubt that I needed to give Public Service Review a wide berth.

Update: Here’s another link that contains some useful information on Public Service / PSCA.

Important: It appears that some of the comments below may be from ex-employees of Public Service who are seeking to discredit the company, although of course such a possibility is almost impossible to verify with certainty either way. Please bear this in mind when reading these comments. These comments are solely the responsibility of their authors and are in no way linked to me or this blog.

A few days after posting it out, the buyer got in touch and said he wanted to return the item because some 3rd party angel-eye bulbs that he had bought elsewhere didn’t work with it. Now, angel-eyes didn’t come out for the 3 Series until the E46 and were never part of the E36 range, and today they are sold as an after-market 3rd party item. The headlight I sold was a genuine BMW replacement unit. I was pretty confident that if these two units were incompatible that the problem was with the bulbs and not with the headlamp, and as I had clearly stated in my listing that returns would not be accepted the only grounds by which I would be obliged to accept a return was if either a) the headlamp was damaged or b) the headlamp was not as described – and neither case applied here. I respectfully declined to accept a return and explained why.

The following day I received an email from eBay telling me that the buyer had opened a dispute with me by claiming that an item was not as described. You can see what he did here. I logged into the resolution centre and posted a number of replies (although eBay asks for as much information as possible, they only give you a tiny little window in which to post it), detailing why the item was actually exactly as described, why the buyer was claiming that it wasn’t and an account of our previous discussion. I also reminded eBay that I was only obliged to accept a return for one of the above conditions; neither of which were met, and that I was looking forward to them finding in my favour. I also called eBay to discuss the case and was assured by the representative that whoever would deal with the case would thoroughly read through the notes and all correspondence before making a decision. I was also thanked for being such a good eBayer and for having 100% positive feedback.

A week later I received an email from eBay stating that they had found in the buyer’s favour and that the buyer would be requested to send the headlamp back to me. I was also informed that I would have to refund the buyer as soon as the headlamp arrived, and the full amount was automatically deducted from my PayPal account in anticipation. In order to use my PayPal account again for any purchases, I would be forced to deposit the refund amount first.

Naturally, I called eBay to ask just what the hell was going on and why they had found in the buyer’s favour when he was clearly lying. I was informed by a representative with poor English that in all cases, eBay had to find in the buyer’s favour and that if it later turned out that the seller was right then they would issue a refund to the seller themselves. This seems totally bizarre.

1. Why bother having a “no returns accepted” option on the item listing if in reality eBay insists that all items are returned regardless of any facts?
2. Why automatically find in the buyer’s favour so that they have to cover the cost of the refund themselves in cases where the buyer is obviously lying? Surely it makes more sense to just properly investigate the claim first and only find in the buyer’s favour when there’s a genuine claim? Isn’t the aim of any business to make money rather than deliberately give it away?

Bewildered by what I was hearing, I asked what was going to happen next. The representative told me that I could appeal the decision and it would be looked into again more thoroughly within 48 hours. So, I appealed the decision and waited. The automated email stated that while most cases were dealt with within 48 hours, that I should allow up to 72 for cases that were especially complex in nature. I was pretty sure that my case was straightforward enough, but having already witnessed the stupidity that was eBay’s customer service I decided to wait the 72 hours before chasing them up. The deadline came and went with no reply from eBay so I got on the phone – again.

This time I spoke to a representative called “Ken Ainsley” (his accent and broken English would suggest otherwise), and after reciting the entire story to him he told me that eBay had been unable to make a decision on this case because I had not supplied them with any photographic evidence that the item was as described. At this point I got pretty angry, because at no time had eBay asked for any such evidence nor had they even given me an email address to which to send it. For over 72 hours eBay had simply sat on the case and done nothing – so much for the “thorough investigation” that was promised. I asked “Ken” for an email address to which I should send a photograph and he sent me the below email in response. I sent a photograph three days later when the item arrived back here.

Hello Gareth,

Please attach the documents confirming that your item is as described.

For better assistance, you can call eBay customer support at 8003586551.

eBay Hours of Service:
8am – 10pm Mondays – Fridays
11am – 6pm Saturdays and Sundays

I trust that this information helps and I wish you all the best in the
future.

Kind regards,

Ken Ainsley
eBay Customer Support

Three days later I received a response from a “Charlotte Boylan” telling me that my appeal had been denied. Naturally this must mean that they decided that the item was in fact not as described, right? Actually no, the reason that my appeal had been denied was, bizarrely, because the item had been returned to me:

Hello Gareth,

Thanks for getting in touch about the headlamp (XXXXXXXXXXXX) you sold
to “xxxxxxx”.

We’ve reviewed this case thoroughly, and found in favor of the buyer. I
understand that you appealed on the case, so I’d like to explain our
decision.

The buyer was able to provide us tracking information showing that the
item was delivered with your signature confirmation to the address
registered on the buyer’s eBay account. We’ve also reviewed your appeal.
Again, because the buyer provided valid tracking information as proof of
delivery, we’re not able to change the case decision.

We appreciate your understanding.

Kind regards,

Charlotte Boylan
eBay Customer Support

Just how eBay expected me to take a photograph of a returned item without actually receiving it first is sadly beyond my understanding. On the contrary, to satisfy their requirement for a photograph as requested by “Ken” 6 days prior, surely I had to get the item back first?!

I got on the phone again. Bear in mind that it’s not actually possible to just call eBay like you can call virtually every other company on earth – you need to jump through hoops on their site first to get a PIN number; without this PIN number you get no further than an automated message telling you that you need to go and get one.

Once again I got through to someone who seemed to have English as a second or third language, and I was told that what I needed to do was send in a photograph. Now I really exploded. I actually shouted down the phone at this guy, asking him if anyone there knew what they were doing. I explained how I had already been asked for a photograph and had already supplied one. I explained how I had made an appeal against their decision because an item that was sent back to me was actually exactly as described and how this appeal had, for some totally bizarre reason that was beyond me, been refused because of the fact that the item had been returned to me. Having realised that I was not interested in any more BS, this representative told me that he would forward the case to their appeals team and that I would get a full refund “within 4 days”.

Seven days passed and no refund. No communications from eBay either – nothing. I got on the phone again. This time I spoke to a guy who was adamant that I was not eligible for a refund as eBay did not issue refunds for such things. Clearly having got through to an idiot who couldn’t even read his colleagues’ case notes, I hung up and dialled again.

This time I got a woman who kept insisting that she couldn’t hear me. She kept calling “Hello? Hello?” down the line despite the fact that I could hear her fine. Eventually she left me on hold while she went to check the records. She came back and said that normally she could have given me a refund (so much for the previous guy’s claims), but that she couldn’t in this particular case because there was no record of them ever taking the refund out of my PayPal account. This was ludicrous. I suggested that she wait on the line while I log into PayPal and get the date for her (since she wasn’t capable of doing this herself), yet as I was logging into my account to get the exact date of the transaction, she terminated the call without warning.

Now I was really pissed off. I called again, desperately trying not to throw the receiver. This time I got through to a woman called “Jane Maddock”, and after reciting the entire story to her she recited back her understanding. To my amazement, Jane knew the difference between the headlight of an E36 and an E46. She also knew that angel-eye bulbs were never part of the original E36 specification. She put me on hold for a short time while she read the case notes which by now were quite lengthy. She came back and told me that far from getting a refund within 4 days as previously promised, the best that she could do was escalate the case which some additional information that she would add herself. In around 6 days I will be informed whether or not I’m getting a refund, though obviously, unless Jane follows this particular case through to completion I won’t be holding my breath. I asked for a direct line to her because litterally everyone else that I had spoken to had been incompetent, but unfortunately she couldn’t give me one and could only apologise for my experience.

In all honesty, I have never been impressed with eBay’s customer support. Throughout the 6 years of my eBay membership, every time I’ve contacted them for whatever reason I’ve been left unimpressed and wondering how these people manage to dress themselves in the morning without a carer. There are exceptions – or more accurately, an exception in the form of Jane – but on the whole I’d rank eBay’s customer support team below chimpanzees in terms of intelligence. This latest example just takes things to a whole new level of incompetence, and after 6 years and over 1272 transactions, I’m seriously looking for an alternative to eBay.

As if it isn’t bad enough that someone who is brand new to eBay can make an “item not as described” claim with nothing more than a pack of blatant and obvious lies (the buyer contradicted himself on at least four major points in the resolution centre and anyone who read what he said would have seen that), the fact that a seller with 100% positive feedback over 1272 transactions has to supply photographic evidence to the contrary (in itself an indication that, in eBay’s eyes, the burden of proof is on the accused and not the accuser which is the exact opposite of the requirements of the legal system of every developed country in the world) is beyond a joke. That such evidence can then be set aside in a sea of incompetence as each representative contradicts the last is beyond comprehension.

All told I must have spent at least 3 hours on the phone talking to these idiots and for what? I’m still no better off today than I was a month ago. This is how eBay treats its loyal customers. This is how eBay thanks you for being a “good eBayer” and for maintaining 100% positive feedback over 6 years.

I’ve searched for an alternative to eBay as I desperately want to take my business – and my money – elsewhere, but all I’ve found are tiny sites with no more than a few hundred listings – if that. If anyone does know of an alternative that has competent staff, please feel free to leave the relevant information in the comments section below.

As far as eBay is concerned, I’ll post a link to this article to their customer support and maybe call their head office with a link tomorrow, but I don’t expect that anyone will actually resolve the issue for me.

UPDATE: At 6:11pm on Tuesday the 28th of September – just 2 days after posting this article – I received a full refund from eBay. There was no message and no apology – literally just a refund – but at least it’s here. The only uncertainty now is whether it’s here because Jane did as she promised, or because eBay takes complaints a lot more seriously when they’re pasted all over an SEO’d blog. Hmm.

The reason for sending the unit back is simple; though actually diagnosing the problem was far from it. Having hooked the D-Link up to my Netgear DGN2000 which was now running in modem-only mode, my internet download speed dropped from 20mbit to 10mbit. Because it wasn’t actually the D-Link that was dialling up, this unit wouldn’t give me any connection details other than “connected” (which was far from helpful) so I had to disconnect that and connect to the Netgear directly in order to access its webmin and check the details on there. The Netgear reported a 20mbit connection, and yet whenever I downloaded anything on any of the computers, I was getting 250kb/sec max.

It turns out that the D-Link was establishing a mere 10mbit connection to the Netgear (the D-Link being a gigabit unit and the Netgear being a 100mbit unit), so no matter how fast my internet connection was I was only ever going to get 10mbit from it. I set the D-Link to force a 100mb connection and when that didn’t work I tried the gigabit option, which also didn’t do anything. Hardly performance that you’d call “Xtreme”, is it, D-Link? There was no such option on the Netgear. I disabled QoS, packet shaping, UPnP and everything else that was there to be disabled but no, nothing made any difference so I logged into PIXmania, found my order and requested an RMA number. I wrapped the D-Link back up in its French SKU box and prepared it for posting. I then did what I now wish I had done at the beginning and ordered a gigabit switch, which I’d use to connect everything to the router and get the best of both worlds – a gigabit internal network and a 20mbit internet connection.

I connected everything back up to the Netgear for now and put that back in modem/router mode, only to find that this was now playing up and refusing to issue a DHCP IP address to one of my computers. Also, one of its ports refused to work with any device. I’d had another Netgear router do this to me 18 months ago – the DG834G – which was what I’d replaced with the DGN2000. Really angry at this point, I binned the Netgear, vowed never to buy any of their crap again and hooked up the old Thompson router that we got from O2 a year ago. Everything connected to that without any problems.

The gigabit switch arrived a few days ago and so far everything with the internal network is fine, though there is an issue with O2′s router which I’m hoping a replacement router from O2 will fix, but I’ll write about this separately as it appears that a number of others are experiencing the same thing.

Hassle, hassle and yet more hassle!

* I say apparently because while the maths behind that increase ratio does make sense, the maths also predicts transfer rates of more like 12.5mb/sec on a 100mbit line – so to be getting 8-10mb must mean there’s quite an overhead involved…

Anyway, after looking around I settled on a D-Link Xtreme N Gigabit DIR-655 and promptly searched for some prices on Google Products.

PIXmania was the first name that I’d heard of before (and bought from previously), so although they weren’t quite the cheapest I decided to go with them – the power of brand recognition working a treat. PIXmania had it for £79.90 including VAT, so I went to the site, added it to my basket and went to checkout. Just then Firefox crashed, so when it loaded back up I manually navigated to PIXmania’s site and searched for the router. To my amazement the router was now £96.98 including VAT! That’s a 21% increase in price, with the only difference being that on the first occasion I was referred from Google Products and on the second there was no referral.

I went back to Google Products and did the search again from there. Sure enough, the router came up again for £79.90, so this time I went in and bought the router from there. I checked out, paid via PayPal and now have an email receipt for £79.90.

It would seem that PIXmania is slashing prices on price comparison websites to make themselves more competitive, yet hiking them up again to non-referrals who are unlikely to have compared their prices before making a purchase. The moral of the story here is to always use price comparison websites whenever you’re making a purchase online!

A Microsoft statement said the outage was caused by a “configuration change” made to the site during testing. This, it said, had “unfortunate and unintended consequences” which included making the site unavailable.

Detecting the problem and fixing it took about 30 minutes, he said.

First question – why are people testing changes on a LIVE site? Doesn’t the largest company on earth have a test server somewhere?

Second question – why did it take 30 minutes to check the effect that this change had had on the site? When you change some of your code, don’t you test it immediately?

Final question – Where I work, if Google goes down someone notices pretty much immediately and yet no-one at Microsoft noticed Bing being down for 30 minutes? I guess a possible explanation for this is that they all use Google over there, but even then the developers responsible for this change should have been able to ignore Google for a second and test their changes on Bing before the support calls started coming in!