Gareth Jones

Although it’s no secret that Amayeta and MDM are both owned by Jaspal Sohal (aka Gambini), I had until recently believed that Amayeta’s customer support was better than MDM’s. It wasn’t so much that Amayeta’s was especially good – after all, as I mentioned in the SWF Encrypt review their software is so simple that there isn’t really much that can go wrong (and yet the review still referenced a critical bug and two annoyances), but compared to the trainwreck that is MDM’s customer support, it had to be better. Right?

Jay Charles, a programmer from Virginia in the US doesn’t think so.

He bought and paid for Amayeta’s SWF Encrypt and was taken to a download page that didn’t work. His emails to customer support went unanswered, so he posted on the MDM support forums instead where he did get a reply – and was told to email support! A full six days later – after several progressively angry messages, he finally got his software.

A copy of the discussion has been saved here, just in case Jaspal goes on another thread-deletion spree. Please note that I have altered the image to take out my new username (my original account was banned for pointing out problems with MDM’s Zinc software), but everything else is 100% genuine.

After my banning from the MDM support forums for pointing out that Zinc V3 is a load of rubbish, MDM pruned the forums of multiple posts that had anything negative to say about the software and closed down the bug reporting page:

We have currently suspended new Bug Submissions whilst we compile and validate existing entries. Thank you for your patience.

Evidently, the only way MDM is able to reduce their bug count is to prevent people from being able to report them in the first place. Likewise, the only way they’re able to have a forum of satisfied customers is to delete every negative post as it comes in. Let this serve as a warning to anyone thinking about buying anything from MDM.

On the positive side, the entire conversation was saved before it was deleted by Gambini and is provided here for posterity: Page 1, Page 2.

As you can see, Gambini seems to be of the opinion that if a large organisation has been sucked in by his false advertising, the ridiculous bug level of his software is irrelevant. He also seems to believe that unless you have a multi-million selling product that your opinion on software that you’ve paid good money for is worthless. Furthermore, should you dare to ask questions about this, you will be banned.

Is this is a company that you want to support?