Amayeta dogged by the same poor customer support as MDM
Although it’s no secret that Amayeta and MDM are both owned by Jaspal Sohal (aka Gambini), I had until recently believed that Amayeta’s customer support was better than MDM’s. It wasn’t so much that Amayeta’s was especially good – after all, as I mentioned in the SWF Encrypt review their software is so simple that there isn’t really much that can go wrong (and yet the review still referenced a critical bug and two annoyances), but compared to the trainwreck that is MDM’s customer support, it had to be better. Right?
Jay Charles, a programmer from Virginia in the US doesn’t think so.
He bought and paid for Amayeta’s SWF Encrypt and was taken to a download page that didn’t work. His emails to customer support went unanswered, so he posted on the MDM support forums instead where he did get a reply – and was told to email support! A full six days later – after several progressively angry messages, he finally got his software.
A copy of the discussion has been saved here, just in case Jaspal goes on another thread-deletion spree. Please note that I have altered the image to take out my new username (my original account was banned for pointing out problems with MDM’s Zinc software), but everything else is 100% genuine.
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