A week later the site was still down for me which prompted me to remove the card and come up with the little icons instead – we can’t be having unsightly error messages on there, can we? I still wanted to know why the site wasn’t working though.

I tried it in IE and it worked straight away. Back to Firefox. No. I disabled my plugins one by one and kept trying the site. No, no, no.

I eventually got down to having no plugins at all turned on and the site was still refusing to work.

I closed Firefox and renamed the profile directory, then ran it again so that it would create a new profile. Xbox.com now worked! So there was something about my profile that the site didn’t like, but it wasn’t any of the plugins. I closed Firefox, removed the new profile and went back to my old one. I cleared my cookies and tried the site again and hurrah! Xbox.com worked once more!

Having since Googled “Firefox Xbox.com” it seems there are lots of people having the same problem so I thought I’d post this article in the hope of helping some of them.  :)

First off, the console is gorgeous. It’s noticeably smaller than the original and very shiny. The power and drive tray buttons are both touch-sensitive so you only need to tap them for them to work and there are 5 USB ports instead of the old one’s 3 – which means my USB hub is now unemployed.

Somewhat annoyingly, the connection to the power brick has also been changed so I had to go behind the TV and untangle a load of wires to get the old brick out so that I could put the new one in.

Anyway, once all that was done I looked again at the console. The hump that housed the HDD on the old model has disappeared and in its place is a little slot with a little cover clipped on it. I took this cover off and found a little HDD case about a half inch tall and about 3-4 inches wide. I pulled out the HDD to take a look at it and saw a couple of standard Serial-ATA connectors on the other side. Was Microsoft finally letting people upgrade their machines with unofficial drives that were bigger and cheaper than the official offerings?

A discussion with @XboxSupport on Twitter revealed that no, this is not the case. Somewhat annoyed by this since my PS3 is happily running a 7,200RPM 500GB drive since I got it, I asked why. The ensuing conversation (after the jump) has been edited to make it more readable but the content is untouched.

g4r37h: Hey guys. I got my 360 Slim today. The HDD has standard serial ATA ports on it – does that mean I can install a bigger drive?

XboxSupport: It is not possible for a larger hard drive to be installed into the console. ^RH

g4r37h: Hmm, so what would happen if I connected a 500gb laptop drive? It would physically fit, right? But the software would block it?

XboxSupport: The drive would not be properly formatted to work with the 360. ^RH

g4r37h: So the answer is yes you block it through software. I guess that’s so that you can charge twice as much for an official drive?

XboxSupport: The official drives have been formatted to work with the 360 software to ensure security of the files and system. ^RH

g4r37h: Come on guys, I know formatting is nothing more than the file system which is controlled by software. You could make unofficial drives work quite easily. In fact, you’ve clearly gone out of your way to stop them working if an unofficial drive won’t work. I think it’s down to being able to charge crazy money for official HDDs. Tell me I’m wrong.

XboxSupport: If you’d like to use an external USB drive you can for storage from 1-16GB. ^RH

g4r37h: I don’t want 16GB USB storage. I want a 1TB drive in there. There’s no hardware reason why I can’t – the connections match. So can you confirm that a 1TB drive wouldn’t work because your software would block it? I have a 500gb drive in my PS3 and have done since launch. Why can’t I do the same with my 360?

g4r37h: OK I’ll be honest – I know it’s so that you can charge crazy money for official drives. I just wanted to hear you say it :P

XboxSupport: It is not a feature supported by the 360. We do not have specifics on why that decision was made. ^RH

g4r37h: Of course you do – check out my previous post!

XboxSupport: We do not have specifics on those decisions that were made. ^RH

g4r37h: OK let’s make a deal. We’ll agree that it’s so that you can charge double for official drives until you give me an alternative.

XboxSupport: We don’t have details on that decision but it is not for that reason. ^RH

g4r37h: Oh come on. If you don’t know what the reason is, how do you know what it isn’t? It’s not hardware – the hardware is the same. It’s not software – because you control that. The only other variable is price. Why let people buy 500GB if you can charge them the same amount for 120GB! It’s a great business plan.

XboxSupport: The official hard drives are there to be trusted sources and help keep the platform secure. ^RH

g4r37h: Trusted sources? So a brand new drive with twice the capacity and half the cost wouldn’t be secure? Can you explain why? Because as far as I know you could still format the drive, encrypt the content etc just the same.

g4r37h: I was happy to let this go with a gentleman’s agreement but since you’re trying to tell me it’s something else now I’m curious!

XboxSupport: We don’t have details on that process, sorry. ^RH

g4r37h: Sony’s PS3 is a lot more secure than the 360 and yet they allow unofficial HDDs. I’d say secure sources isn’t a factor.

g4r37h: Hmm ok then. Is that your final word on the matter? Because all of this is going into my blog as we speak. :)

XboxSupport: It is a decision that was made by Microsoft when developing the console. Sorry, we don’t have any details outside of that. ^RH

g4r37h: Yes I know when the decision was made and who made it. The question was why. I’m saying it’s all down to pricing.

XboxSupport: We do not have full details on why the decision was made. ^RH

g4r37h: Yeah I got that the first time! Then I said it was so you could charge double for official HDDs and then you failed to retort.

g4r37h: Never mind. I think everyone else knows the reason even if you’re not allowed to confirm it. Thanks for the chat!

XboxSupport: Have a good day. ^RH

So, there we have it. When I put it to Microsoft that there was no plausible reason for blocking unofficial HDDs other than the fact that they want to be able to over-charge for official drives, they had no reply. I know we all knew that anyway, but it was still somewhat disappointing that Microsoft couldn’t just admit something that is painfully obvious and instead tried to fob me off with some rubbish about security and reliability – security on a console that is a lot less secure than its main competitor (which freely allows unofficial HDDs) and reliability on a console that is plagued by RRODs – none of which are related to the HDD.

Microsoft, if you’re going to lie about the reason you don’t allow official hard drives, at least come up with a half decent excuse!